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The most common cause of an unexpected high bill is a leak, and the most common leak is a leaking toilet. Just one toilet running can waste over 1,000 gallons of water in a single day. This is usually an inexpensive and easy fix. There may also be leaks in other parts of your plumbing system.
Another cause of a high bill is an increase in usage. This could be changes in outdoor use including watering the lawn, the use of a sprinkler system, or even kids playing in the hose or sprinkler over the summer.
If you believe your statement is incorrect, please contact MuniBilling at 877-210-9274. They will be happy to send a maintenance technician to recheck the read on your meter and make any adjustments if needed.
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Please contact MuniBilling at 877-210-9274. They will be happy to setup or cancel your account. You can also e-mail them at firstname.lastname@example.org.
No, payments for utility bills cannot be dropped off at the Treasurer’s Office or in the drop box outside the administration building. There are several options available to pay your bill; view them here.
Our regulations prohibit the adjustment of sewer related to filling a pool.
In 1991, the Environmental Protection Agency (EPA) published the Lead and Copper Rule, which requires systems to monitor drinking water at customer taps.
Residents who live in homes built prior to 1986 may be at risk of exposure to lead and are advised to seek out the following resources for more information:
Sign up for KG Alerts to receive emergency notifications about your water service.
Call before you dig. Submit a ticket request with Miss Utility (VA 811) here.